Parts, Accessories, & Shipping Associate

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we’ve been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we’re dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you’re not just talking to a salesperson — you’re connecting with someone who rides, wrenches, and lives the lifestyle. 

As a Parts, Accessories & Shipping Associate at MotoSport.com Roanoke, you'll play a dual role at the heart of our dealership operations — delivering exceptional front-counter service to powersports enthusiasts while keeping our parts, shipping, and receiving functions running smoothly. You'll greet and assist walk-in customers, handle parts requests from the service department, manage special orders, and ensure incoming shipments are accurately received and stocked. The ideal candidate brings a genuine passion for powersports, a customer-first attitude, basic mechanical knowledge of at least one riding segment, and the ability to juggle multiple priorities in a fast-paced dealership environment. This role requires comfort working on your feet, proficiency with Microsoft Office and Google Suite, and the physical ability to lift up to 50 lbs. — all while maintaining the high service standards MotoSport.com is known for.

This position will report into the Parts Manager.

What you get to do:

Customer Sales & Service

• Greet and assist over-the-counter customers in a friendly, professional manner; prioritize walk-in customers, with telephone customers as secondary priority
• Achieve monthly and annual sales goals established by management
• Suggest related items and upsell to ensure customers have everything they need
• Handle parts and accessories requests from the service department
• Notify customers of special order arrivals by phone; follow up by postcard if not picked up within 5 business days; escalate to Parts Manager if still unclaimed

Shipping, Receiving & Inventory

• Receive, inspect, and check in parts and accessories shipments
• Match and staple purchase orders and bills of lading and forward to the Parts Manager
• Stock received items accurately and in a timely manner
• Prioritize and place parts orders to meet service and customer timelines
• Box and ship special orders to customers

General Operations

• Abide by all dealership policies, including general housekeeping standards