Assistant Center Director

Planned Parenthood California Central Coast (PPCCC) is an equal opportunity employer, we welcome all applicants regardless of their race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, military or veteran status, and all other protected categories by applicable law. PPCCC is a trusted provider of high-quality, affordable reproductive health care along California’s Central Coast. Each year, PPCCC provides 28,000 people on the central coast with health care services; including sexually transmitted infection testing and treatment, birth control, breast and cervical cancer screenings, vasectomies, and safe and legal abortion care at our six health center locations. PPCCC also provides comprehensive sexuality education programs to help adults and teens make healthy decisions, prevent unintended pregnancies, and avoid sexually transmitted infection. 

JOB SUMMARY:       

In conjunction with Center Director, implement optimal patient flow by providing or assuring flow facilitation on a daily basis that helps meet productivity performance benchmarks, reduce patient wait times (60 minutes or less) and encourages a positive patient experience at PPCCC. Provides leadership to enhance effective and efficient operations to achieve health center goals.

ESSENTIAL FUNCTIONS:

• Continuously monitor and prioritize patient wait time. Ongoing triage of Health Center patient and staff workflow by utilizing patient tracking and cycle time tools.
• Monitor and minimize wait times.  Constant communication with patients related to wait time.  Offering options to patients and adjusting services as necessary to facilitate excellent patient experience.
• Continuously monitor and adjust staff schedules and daily assignments to ensure efficient delivery of service and adequate break/lunch times. This includes the authority to make changes in staffing patterns and/or duties to assure optimum flow and patient satisfaction.
• Promote continuous communication between front, back and licensed staff to create and maintain a teamwork approach.
• Assure daily communication with Call Center to expand schedules when necessary for walk-in availability and other appointment changes needed.
• Incorporates EHR into effective flow management
• Ensure exam rooms and supply stations are consistently well stocked
• Post and communicate daily assignments.
• Participate and lead daily team brief and debrief sessions.  
• Support Center Director in training, monitoring, coaching and evaluating staff members. Assist the Center Director with assessment of staff training needs and evaluate staff performance.  Ensures adequate staff is trained to provide flow facilitation.