Channel Manager

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.  
 
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. 

The Role

We are seeking an experienced Channel Manager with deep expertise in building, managing, and growing GSI partnerships. This individual will be responsible for developing and executing strategies that drive revenue growth, expand market presence, and accelerate joint go-to-market initiatives. The ideal candidate has at least 10 years of experience working directly within partner ecosystems and possesses a strong background in Customer Experience (CX), digital transformation, and enterprise technology solutions.

Key Responsibilities

Strategic Alliance Management

• Own and grow executive-level relationships within assigned partners.
• Develop and execute alliance strategies that drive pipeline generation, bookings, and revenue growth.
• Create and manage joint business plans, quarterly reviews, and strategic growth initiatives with both partners.
• Identify and cultivate new opportunities across consulting, cloud transformation, customer experience, AI, and digital modernization initiatives.

Go-to-Market Leadership

• Build and execute joint go-to-market programs with partner sales, solution, and industry teams.
• Drive co-selling motions and coordinate field engagement across partner and internal sales organizations.
• Collaborate with marketing teams to develop joint campaigns, events, thought leadership, and demand generation programs.
• Ensure alignment between partner priorities and company growth objectives.

Customer Experience (CX) Expertise

• Leverage deep CX industry knowledge to identify opportunities within customer service, contact center, customer engagement, CRM, digital experience, and AI-powered customer interactions.
• Position solutions effectively within enterprise CX transformation initiatives.
• Partner with solution, product, and delivery teams to develop compelling value propositions for joint customers.

Executive Relationship Management

• Establish trusted advisor relationships with senior stakeholders across assigned partners.
• Engage with partner executives, practice leaders, alliance managers, and sales teams to drive strategic initiatives.
• Represent the company at partner events, executive briefings, industry conferences, and customer meetings.

Pipeline & Revenue Management

• Build and maintain a robust partner-generated pipeline.
• Track and report alliance performance metrics including sourced opportunities, influenced revenue, certifications, and partner engagement activities.
• Forecast partnership-driven revenue and ensure achievement of annual growth targets.

Required Qualifications

• Bachelor's degree in Business, Marketing, Technology, or a related field.
• 10+ years of experience managing strategic partnerships.
• Proven track record of driving measurable revenue growth through alliance and channel partnerships.
• Experience managing GSI partnerships
• Strong understanding of partner programs, ecosystems, funding mechanisms, and co-sell motions.
• Demonstrated success developing and executing joint business plans and strategic partner initiatives.
• Strong knowledge of Customer Experience (CX) technologies and transformation programs.
• Experience working with enterprise software, cloud services, SaaS, AI, digital transformation, or consulting services.
• Excellent executive communication, presentation, negotiation, and relationship-building skills.

Preferred Qualifications

• Experience with contact center, CRM, customer engagement, or digital experience platforms.
• AWS certifications and/or cloud alliance management experience.
• Experience collaborating with global systems integrators (GSIs) and large consulting organizations.
• Familiarity with AI, automation, analytics, and customer service technologies.

Success Metrics

• Partner-sourced and partner-influenced revenue growth.
• Expansion of executive relationships within assigned partners
• Joint pipeline creation and conversion rates.
• Growth in co-sell opportunities and strategic account penetration.
• Successful execution of joint go-to-market initiatives and marketing programs.
• Increased visibility and market presence within assigned partners ecosystems.

Why you should join us:  
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. 
 
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. 
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. 
 
Big opportunities. Real impact. Amazing people. That's the Cyara experience. 
 
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:  
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.  
 
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.  
 
Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.