Financial Analyst

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.  
 
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. 

Financial Analysis

• Partner across the finance team on monthly actual expenses versus plan, forecast, and prior year, with particular emphasis on non-headcount and vendor-driven spend.

• Enable efficient, accurate, and analyzed month-end close, re-forecast, and reporting cycles.

• Prepare variance analyses and drive root-cause explanations & solutions.

• Assist in building, maintaining and enhancing various financial models; build and refine supplemental models (e.g., vendor spend, contract renewals, procurement pipeline, 3-year model) to improve forecasting accuracy & long-term visibility.

• Prepare and present financial insights and recommendations to support business decisions, with a focus on cost optimization and spending efficiency.

Expense Management & Procurement

• Serve as the primary FP&A partner to the Procurement function, providing financial visibility into vendor contracts, purchase orders, and spend commitments.
• Lead the development and maintenance of an expense management framework, including vendor spend categorization, cost center accountability, and spend-against-budget tracking.
• Identify and drive cost-saving and cost-avoidance initiatives across major spend categories (SaaS/software, professional services, facilities, travel & entertainment, etc.).
• Establish and monitor spend approval workflows and policies in partnership with Procurement and Accounting to strengthen budgetary controls.
• Track vendor consolidation opportunities, contract and usage compliance, and spend concentration risk, reporting findings to functional and finance leadership.