Community Manager

About the role

The purpose of this role is to build, grow and engage passionate gaming communities across North America for our WARDOGS title. As a Community Manager you will be responsible for planning and delivering community activity and campaigns that strengthen player relationships, build advocacy and provide valuable audience insight to support the ongoing success of our games.

Requirements

Main duties & responsibilities

• Develop and manage community strategy for key Team17 products  
• Collect and present important community feedback to our internal production team and external developer partners throughout campaigns and help identify key areas of focus to improve engagement, retention and widen appeal  
• Work closely with internal development, marketing and sales teams, as well as external partners to coordinate community led projects and ensure deadlines are met  
• Act as a liaison with external partners, ensuring strong relationships are built and maintained 
• Planning and managing a schedule of content that nurtures and grows Team17’s community across our owned channels
•  Day-to-day social media and forum management, acting as the Team17 representative on our products and first point of contact for our players  
• Organise and host livestreams in line with community campaign plans  
• Act as ambassador to our titles internally and online in our communities, quickly developing an in-depth understanding of all Team17 products  
• Manage multiple communities across an eclectic range of titles & genres  

Key skills, knowledge & experience

Essential

• A strong understanding and experience of Team17 games and their audiences  
• An unquenchable passion for video games, their development, with an expert understanding of the current video games industry  
• Previous experience as a Community Manager, developing inventive and meaningful campaign strategies  
• Experience of livestream production and presentation  
• An ability to track, measure and collate community sentiment reports to help recognise key factors in a campaign – helping ensure campaigns deliver the best results possible, and to identify key learnings for the future.  
• Experience creating engaging social media content  
• Working knowledge of photo and video editing software (e.g. Adobe Photoshop and Adobe Premiere Pro)  
• Excellent communications skills with the ability to build effective, collaborative relationships with a variety of stakeholders  
• Experience in building & managing communities on Discord  
• The ability to clearly convey information to players across different social media platforms  
• Knowledge & understanding of creating content across TikTok, Twitter, Facebook and YouTube – including the ability to adapt to key trends.