Forward-Deployed Product Manager

Ellipsis Health is redefining how care teams engage and support patients through voice-based artificial intelligence. Our Voice AI Care Manager, Sage, delivers empathetic, real-time conversations that help health plans and care management teams scale outreach, reduce operational bottlenecks, and improve member experience and outcomes.

Built on a foundation of more than 3 million real clinical conversations, Ellipsis Health’s proprietary vocal biomarker technology enables Sage to understand not just what is said—but how it is said—bringing emotional intelligence into care at scale.

Today, Ellipsis Health partners with leading health plans, PBMs, provider, pharma, care management organizations, and healthcare innovators to support engagement across a variety of care management and patient engagement use cases.

Backed by top investors including CVS Health/Aetna, Salesforce Ventures, and Khosla Ventures, Ellipsis Health is entering its next phase of growth—expanding market presence, deepening enterprise partnerships, and defining the category for empathetic voice AI in healthcare.

About the team

The Product team at Ellipsis Health builds and deploys voice-based AI systems that operate inside real clinical and operational workflows. We partner closely with Customer Success, Engineering, and Commercial to ensure our platform is not only innovative but operationally deployable and scalable across complex healthcare environments.

About the role We’re hiring a high-agency Forward Deployed Product Manager, AI Assistant to own the end-to-end delivery of Sage — our conversational voice AI care manager — in real customer environments.

Every new customer deployment is a product launch. New workflows, new edge cases, new integration requirements, new ways the agent needs to behave in live clinical and operational settings. This role exists to own that launch from scoping through go-live.

This is not a traditional roadmap-focused product role. You will work directly with health plans, providers, and operational leaders to translate their needs into shipped agent behavior — gathering requirements from customers, configuring Sage to match their workflows, and validating that what we build works in the real world, not just on paper.
You will operate at the intersection of Product, Engineering, and Customer Success, shaping workflows, defining integrations, guiding configuration decisions, and ensuring solutions are deployed successfully in production environments. You’ll also own the customer-facing roadmap for each deployment: defining requirements, sequencing what gets built, and aligning stakeholders on trade-offs.

This role combines product ownership with hands-on agent configuration, translating requirements into shipped agent behavior using prompts, guardrails, and evaluations. You’ll work at the forefront of applying cutting-edge language models and voice technology in live clinical environments, helping organizations scale patient engagement in ways that were not previously possible.