Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Summary

We are looking for a Shift Lead to run our 24/7 Operations team on a rotational basis. You will be the first point of command during your shift, owning monitoring, incident response, escalations, and handovers for Linux-based production systems. You will guide a team of operations engineers, keep services stable, and ensure incidents are resolved within SLA with clear communication to stakeholders.

Key Responsibilities

Shift Leadership

Lead and coordinate the shift team, assigning work and prioritising tickets, alerts, and incidents.
Run structured shift handovers, ensuring open incidents, risks, and pending changes are clearly documented.
Act as the escalation point for L1/L2 engineers and make timely decisions during live incidents.
Mentor and coach team members; support onboarding, training, and skills development.

Incident and Problem Management

Monitor dashboards and alerts, triage events, and drive incidents through detection, resolution, and closure.
Manage major incidents: coordinate bridge calls, assign roles, provide regular updates to stakeholders, and escalate to engineering or management as needed.
Contribute to post-incident reviews and root cause analysis, and track follow-up actions to completion.

Linux Operations

Perform first- and second-line troubleshooting on Linux servers (RHEL, CentOS, Ubuntu, Amazon Linux), covering CPU, memory, disk, network, and service issues.
Manage users, permissions, services (systemd), cron jobs, log analysis, and package updates.
Support patching, reboots, and routine maintenance using approved change procedures.
Write and maintain Bash scripts and runbooks to automate repetitive operational tasks.

Monitoring and Service Management

Work with monitoring tools (e.g., CloudWatch, Nagios, Zabbix, Prometheus/Grafana, Datadog) to tune alerts and reduce noise.
Follow ITIL practices for incident, change, and problem management using a ticketing tool (e.g., ServiceNow, Jira Service Management).
Track SLA/KPI performance and report on shift activity, trends, and improvement opportunities.

Process and Continuous Improvement

Maintain and improve runbooks, SOPs, and knowledge base articles.
Identify automation opportunities and work with engineering teams to reduce manual toil.
Ensure compliance with security, access, and change control policies.

Required Skills and Experience

7+ years in IT operations, NOC, or infrastructure support, including experience in a 24/7 environment.
Prior experience as a shift lead, team lead, or senior operations engineer.
Strong hands-on Linux administration skills: command line, file systems, LVM, networking (DNS, TCP/IP, firewalls), SSH, systemd, and log analysis.
Solid troubleshooting skills with the ability to stay calm and decisive under pressure.
Experience handling major incidents and running bridge calls.
Working knowledge of ITIL processes (incident, problem, change management).
Experience with monitoring and alerting tools and ticketing systems.
Scripting skills in Bash and/or Python.
Excellent verbal and written communication, including clear stakeholder updates and handover documentation.
Willingness to work rotational shifts, nights, weekends, and holidays.

Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply. "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."