Customer Success Lead

We Move Fast. So should you.

At Arya Health, we're building a digital workforce for healthcare - intelligent agents that automate the busywork of scheduling, compliance, onboarding, and more, so providers can focus on patients, not paperwork.

As the Customer AI Strategy & Success Lead – Enterprise, you'll own relationships with Arya's largest and most complex customers - the multi-state, multi-stakeholder enterprises that see Arya not just as a tool, but as a strategic capability. Your job is to ensure they realize transformational value from our agents, expand usage across regions and service lines, and become long-term evangelists for Arya.

You'll work directly with CEOs, COOs, CIOs, and clinical ops leaders at some of the biggest names in distributed care to design, implement, and scale digital agents that automate administrative operations. You'll translate business goals into agent workflows, manage success roadmaps, and drive measurable impact across cost, quality, and caregiver satisfaction.

What You'll Do

• Serve as the strategic lead and point of escalation for Arya's largest enterprise customers.

• Develop AI success roadmaps that align Arya's agents with the customer's operational and financial goals.

• Partner with Product and Engineering to translate customer feedback into scalable agent improvements.

• Build C-suite-ready success reporting that quantifies time savings, margin impact, and automation ROI.

• Run quarterly business reviews and growth plans to expand Arya's footprint across departments and regions.

• Guide implementation managers and analysts on enterprise deployment sequencing, data readiness, and workflow design.

• Work with Marketing and Sales to develop enterprise case studies and reference stories.

• Become a thought partner to COOs and Directors of Operations on AI maturity, change management, and process redesign.

What Makes You a Great Fit

We have three non-negotiables for this role:

• Customer judgment — You know when to push back, when to escalate, and how to manage expectations with integrity. You're customer-savvy, not just relationship-warm.

• Technical credibility — You're comfortable with data, systems, integrations, and configuration. Not an engineer, but not allergic to the details either.

• Ownership orientation — You think in outcomes, not tasks. You understand the big picture and push it forward.

Beyond that, you bring:

• 5+ years in Customer Success, Consulting, or Strategy roles for enterprise SaaS or healthtech.

• Deep experience managing complex, multi-stakeholder accounts in healthcare or another regulated industry.

• Exceptional ability to diagnose operational pain points and translate them into actionable automation plans.

• Comfort engaging both executives and front-line operators - you can move fluidly from boardroom to workflow diagram.

• Proven experience with data-driven storytelling and operational ROI measurement.

• Strong organizational skills - you can run multiple enterprise programs in parallel without dropping detail.

• Curiosity about AI, automation, and the future of digital labor — not just the buzzwords, but the applied impact.

What Success Will Look Like

By Day 7 — You have completed onboarding, learned Arya's product suite in depth, and reviewed the current enterprise customer roster. You understand which agents are deployed where, and have met internal stakeholders across Deployment, Product, and Success.

By Day 15 — You have met with key enterprise customer stakeholders and built working notes on goals, structure, and existing automation workflows. You can clearly articulate the top three enterprise customers' priorities, open projects, and key challenges. You have shadowed at least three customer meetings and documented early insights into what "success" looks like for each.

By Day 30 — You have developed initial "Enterprise Account Profiles" for each major customer, including operational objectives, automation opportunities, and success metrics. You have drafted the first AI Success Roadmap for one customer and are partnering with Deployment and Product to begin delivering measurable wins. Early trust is built with customer champions.

By Day 60 — You are running standing enterprise success meetings with at least three accounts, have delivered one executive-level business review, and are tracking metrics tied to ROI, adoption, and expansion potential. You have surfaced consistent enterprise pain points and proposed one cross-customer playbook or process improvement to leadership.

By Day 90 — You are fully leading enterprise success across multiple customers. Each has a clear roadmap, active ROI tracking, and visible wins. You have authored the first version of the Enterprise Success Framework to standardize how Arya manages large, complex accounts. Enterprise customers now see Arya as a strategic partner, not just a product vendor.

What We Value

• Think Like a Customer — Understand their workflows, pressure points, and politics before proposing solutions.

• Take Big Swings — Identify one major transformation opportunity at each enterprise account.

• Find Small Wins Every Day — Show tangible progress weekly, even on complex rollouts.

• Be Prepared — Enter every customer touchpoint with data, clarity, and purpose.

• Communicate Simply — Turn complexity into clear actions and simple language.

WHAT WE OFFER

• Competitive compensation + equity

• Health, vision and dental benefits

• Generous PTO

• Mission-driven culture that prioritizes impact and sustainability

• Wellhub subscription with access to premium fitness facilities, team workouts

ABOUT US

Arya is a healthcare‑focused AI and automation platform that helps operators manage their clinical or caregiving teams more efficiently. It offers 24/7 “digital agents"-virtual assistants that mimic front‑office staff-to automate key operational tasks. Founded by seasoned 2x entrepreneurs, we work with some of the fastest-growing healthcare operators in the U.S. and have raised from top-tier investors.

The Arya team has been geographically, racially, and culturally diverse from Day 0. We aim to build on this foundation and foster inclusivity in every aspect of our work. We proudly consider all qualified applicants regardless of gender, age, race, nationality, sexual orientation, parental status, or disability.