Customer Success Manager

Ataccama is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments. At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence.
Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision, Ataccama continues to set the standard for enterprise-grade data trust.
Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:
Challenging FunONE TeamCustomer CentricCandid and CaringAim High
Ataccama is seeking a sharp, technically-minded Customer Success Manager to act as the dedicated, trusted advisor for a dedicated portfolio of customers across the EMEA region and beyond, ensuring they successfully deploy, adopt, renew, and expand their use of Ataccama solutions. You will serve as a trusted advisor and relationship leader, driving measurable value realization, broad platform adoption, customer loyalty, and advocacy while working cross-functionally on expansions.   In this role, you will develop a deep understanding of customer business and data management priorities and clearly articulate how Ataccama enables their success. You will partner closely with Sales, Product, Engineering, Professional Services, and Support to deliver outcomes that maximize data trust, customer value, and long-term growth. The role will involve engaging with customers in both high touch and tech touch capacities.   The ideal candidate brings strong commercial and technical acumen, a proven ability to drive adoption, retention, and revenue in complex enterprise environments, and a passion for process improvement and automation using AI where possible.

Key Responsibilities

Account Management & Portfolio Advisory- Account Ownership: Serve as the primary trusted advisor for a portfolio of ~30–40 European accounts, driving product adoption and value on the Ataccama ONE platform.

• Commercial Performance: Own GRR (retention) and NRR (expansion) targets; proactively identify growth opportunities and manage renewal risks.
• Internal Advocacy & Escalations: Act as the customer advocate, bridging communication between client stakeholders and internal teams (Product, Engineering, Support, IT risk, etc.)

Scaled Tech-Touch & Digital Engagement- Targeted Digital Campaigns: execute authentic, high-value communications regarding Ataccama product releases, webinars, best practices, for lower-priority growth accounts.

• Tech-Touch Evolution: Support the transition toward scalable digital customer journeys by providing feedback to refine product documentation, partner channels, and self-serve workflows.

CS Operations, Strategy & Enablement- Risk & Churn Forecasting: Analyse long-term customer engagement and risks and End-of-Life (EOL) timelines beyond the current quarter.

• Financial & Partner Planning: Coordinate invoice schedules and revenue tracking for accounts (including partner reseller accounts) to ensure financial alignment, utilising automation / AI wherever possible.
• Global Enablement Collateral: Synthesize technical roadmaps and product updates into reusable slide decks, meeting cheat sheets, and best-practice guides for the global CSM team.

What We Are Looking For

• Experience: 5+ years of experience in customer-facing B2B software roles (e.g., Associate CSM, Technical Support, Implementation Specialist, or Account Management)—ideally your 2nd or 3rd full-time role.
• Technical Mindset: You enjoy digging into complex product capabilities and aren't afraid of complex technical concepts. Experience in data management, data pipeline tools, analytics, or developer tools (or at a competitor in the space) is a huge plus.
• Analytical & Data Skills: Comfortable working with data and spreadsheets (Excel/Google Sheets formulas, pivot tables, basic data manipulation) to support CS Ops initiatives.
• Communication: Exceptional written and spoken English. Ability to translate technical capabilities into clear business value for customer stakeholders.
• Drive & Growth Ambition: Eager to learn, take on operational responsibility, and grow into a senior CS or CS Leadership role over time.
• Location: Hybrid, based in or willing to relocate to Prague. Occasional travel to customer sites throughout Europe will be required.

Why Join Us?

• Direct Mentorship: Work hand-in-hand with Customer Success Leadership on both strategic account work and CS Operations.
• Growth Path: Clear room for progression in a high-growth sector. You’ll be given real ownership from day one.
• Vibrant Environment: Join our Prague office in a dynamic, international team context. Perks & Benefits• Long-Term Incentive Program• 2 sick days and 25 days of vacation,  with the option to request additional Flexible Time-Off days when needed• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family• Flexible working hours & hybrid work setup• Benefit Plus - flexible employee benefit platform (incl. Multisport card)• Annual package for mental health support• "Bring Your Friend" referral program• Shared company cards for free entrance to Prague Zoo & Botanical garden• Company bikes, longboards, e-scooters• Conference tickets to the best industry events of the year• Online courses & company access to Udemy to hone your skills• Access to paid AI tools• Company library, where you can even suggest the best educational books for us to order• Kitchens stocked with fresh fruit and juice, teas, and the best coffee
  Work Equipment• Company laptop• Company mobile phone + SIM card & package of mobile data
  At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer — but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch. 
  We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience. If you have any questions or concerns, feel free to reach out to us at jobs@ataccama.com, making reference to AI Act Inquiry in the subject line.
  While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.