Claims Analyst
US$61,000 – US$76,000 / yr base salary
Posted 8 Oct 2026
Advertised as “Arrive Fresh Claims Analyst”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$61,000 – US$76,000 / yr |
|---|
Field of studyBusiness Administration, Finance, Supply Chain (or related)
Study levelBachelor's
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
We want an analytical, self-driven, and detail-oriented Claims Analyst to join our growing Arrive Fresh division. You’ll own a portfolio of temperature-controlled and perishable cargo claims, protecting Arrive’s financial position while serving as a responsive, trusted partner to our customers and carriers. You bring hands-on claims experience and a working knowledge of cargo liability, PACA, and food safety rules, and you’re eager to deepen your cold-chain expertise. You move with urgency when perishable freight is at risk, communicate clearly under pressure, and know when to escalate. Your follow-through and collaborative approach will help Arrive Fresh scale and strengthen our reputation as a premier cold-chain partner.
What You'll Do
- Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution, ensuring accurate, compliant, and timely outcomes.
- Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results, applying PACA guidelines and the Carmack Amendment.
- Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters within established authority levels.
- Act quickly to mitigate losses on perishable freight by coordinating salvage, redistribution, or disposal in line with food safety and FSMA requirements.
- Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices, to build defensible positions for recovery and subrogation.
- Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights to maintain financial accuracy.
- Track claims data and trends to flag risk areas, recurring issues, and carrier performance concerns, and share findings with Arrive Fresh leadership.
- Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk to address high-risk shipments and align on dispute resolution.
- Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager with a clear summary and recommended path forward.
- Monitor cold-chain compliance and carrier vetting standards for temperature-controlled freight, enforcing reefer unit certifications, temperature-recording protocols, pre-cooling requirements, and FSMA Sanitary Transportation Rule compliance.