Manager of Food, Safety and Risk

ABOUT US:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

POSITION OVERVIEW:

As the Manager, Food Safety & Risk, you'll lead the programs that protect our people, our guests, and our brand. Reporting to the Director of Risk, you'll own food safety, quality assurance, workplace safety, OSHA compliance, and workers' compensation across a growing network of bakeries while partnering closely with Operations, Supply Chain, People, Legal, and external partners to continuously reduce risk and improve performance.

This is a highly cross-functional role for someone who enjoys solving problems, digging into data, improving processes, and influencing teams across a growing restaurant organization. You'll be the subject matter expert responsible for identifying risks before they become problems and continuously improving the systems that protect our people, our guests, and our business.

What You’ll Do

Food Safety & Quality

• Own the company's food safety management system across all bakery locations.
• Maintain and continuously improve food safety standards, policies, HACCP plans, SOPs, and operational procedures.
• Lead supplier qualification, supplier audits, distributor audits, and ongoing quality performance management.
• Manage customer quality complaints from intake through resolution while identifying systemic improvement opportunities.
• Develop and maintain product specifications for ingredients, packaging, equipment, and smallwares.
• Partner with Cookievation, Operations, and Supply Chain to ensure new products, LTOs, and suppliers meet food safety and quality requirements.
• Lead the company Food Safety Committee and drive continuous improvement initiatives.
• Oversee food safety training, certifications, and regulatory compliance across all bakery locations.
• Lead food safety incident investigations, recalls, and regulatory responses while partnering with Operations, Supply Chain, Legal, and Communications.

Workplace Safety & OSHA

• Own OSHA compliance programs across the organization.
• Manage OSHA recordkeeping, reporting, inspections, investigations, and corrective action plans.