Implementation Manager

About Foundation Health

Foundation Health is an AI operating system for pharmacy - built by a team who lived the problem firsthand, not one that came to healthcare from the outside. Every day, prior authorizations delay prescriptions, pharmacists lose hours to paperwork instead of patients, and prescriptions slip through the cracks between health systems. We believe thoughtfully applied AI can finally change that - deep, integrated infrastructure that streamlines how care is coordinated, purpose-built for the complexity of specialty pharmacy.

We're building toward a world where pharmacy teams spend their time on patients, not paperwork - where AI handles the routine so clinicians can focus on what only humans can do. Getting there takes the right people. We're looking for curious, ambitious folks who want to help solve healthcare's hardest problems - for our patients, our partners, and each other.

ABOUT THE ROLE

As an Implementation Manager, you will drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform. You'll work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions that are on time, on scope, and genuinely impactful for our health system customers.

This role is for someone who thrives in the controlled chaos of an early-stage company — someone who brings structure to ambiguity, builds trust with customers quickly, and gets things done. You'll be the primary point of contact for your customers, the connective tissue between internal teams, and the person who makes sure nothing falls through the cracks.

WHAT YOU'LL DO

Implementation Execution & Delivery

• Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome

• Execute against established implementation methodology and playbooks, contributing improvements as you learn what works

• Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through

• Coordinate internal resources and external partners to ensure smooth, on-time delivery

• Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution

Customer Relationship Management

• Serve as the primary point of contact for your customers throughout the implementation lifecycle

• Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers