Pharmacy Operations Specialist

About Foundation Health

Foundation Health is an AI operating system for pharmacy - built by a team who lived the problem firsthand, not one that came to healthcare from the outside. Every day, prior authorizations delay prescriptions, pharmacists lose hours to paperwork instead of patients, and prescriptions slip through the cracks between health systems. We believe thoughtfully applied AI can finally change that - deep, integrated infrastructure that streamlines how care is coordinated, purpose-built for the complexity of specialty pharmacy.

We're building toward a world where pharmacy teams spend their time on patients, not paperwork - where AI handles the routine so clinicians can focus on what only humans can do. Getting there takes the right people. We're looking for curious, ambitious folks who want to help solve healthcare's hardest problems - for our patients, our partners, and each other.

The Role

As a Pharmacy Operations Specialist (PharmD), you will support health system customers through every stage of their journey with our AI-powered digital pharmacy platform - from kickoff and go-live through long-term adoption and growth. You'll bring deep pharmacy and pharmacy operations expertise throughout the implementation process, helping customers configure the platform to optimize their workflows and training their teams with confidence. Once customers are live, you'll shift into a customer success motion helping drive adoption and identifying opportunities to maximize value/ROI for our health system customers.

This role is ideal for a PharmD who has worked for a health system pharmacy in infusion strategy, operations, and/or services, home infusion, and/or ambulatory infusion. You'll combine clinical and operational credibility with a structured, consultative approach across the entire customer journey.

What you'll do:

Implementation Support

• Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization

• Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan

• Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols

• Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live

• Participate in customer onsites, virtual meetings, and calls