Platform Reliability & Salesforce Engineer

Odaseva provides enterprise data management and security solutions that help organizations exercise sovereignty over their critical data. Companies representing 10% of global market capitalization trust Odaseva, including Schneider Electric, Volkswagen and Robert Half. Its Excalibur Data Platform enables customers to protect, secure, move, and use data and code independently of application vendors. The platform supports complex and high-volume use cases, including backup, archiving, zero-copy, BCDR & High Availability, data federation, and semantic AI orchestration. Customer-controlled end-to-end encryption raises the bar for enterprise security. With 11 patents, Odaseva manages 50 trillion records and supports 100 million users. 

About the Role

We are looking for a skilled and autonomous engineer to take full ownership of our platform's health, governance, and evolution. 

While this role requires managing our current Salesforce environments, it carries a crucial mandate for global platform monitoring and reliability. 

You will be accountable for the end-to-end, customer-outcome reliability of production. We operate in a fast-paced environment where our infrastructure and tools constantly evolve. Therefore, we need a forward-thinking engineer with a broad technical mindset who is highly adaptable and capable of applying their monitoring and development skills across diverse systems and modern technologies.

Key Responsibilities

Platform Administration & Governance  (Primary Focus)

• You will manage, configure, and maintain our production and sandbox environments, including access control, storage, and SSO configuration.

• You will track seasonal releases, perform impact analyses, evaluate deprecations, and ensure continuous platform compliance.

• You will lead and coordinate security audits, ensuring strict compliance standards, and serve as the direct technical contact for support.

Reliability Engineering & Production Monitoring

• You will drive initiatives to implement proactive monitoring tools and processes to detect, anticipate, and resolve incidents before they impact business users.

• You will contribute technical expertise during incident resolution and actively participate in the postmortem-to-prevention loop to help drive down time-to-restore. 

• You will turn incident learnings into strict engineering standards, including timeouts, retries, idempotency, and runbooks.

• You will validate system resilience through disaster recovery drills and failover tests.

Custom Development & Technical Adaptability