Export Operations Specialist

To manage end-to-end ocean freight export operations by ensuring accurate documentation, efficient shipment coordination, timely billing and payment collection, and proactive customer and stakeholder communication in line with operational and compliance standards.

• Manage end-to-end export documentation, ensuring completeness, accuracy, and compliance with customs and internal guidelines.
• Validate booking details (e.g., Incoterms, payment terms, special instructions) and secure required approvals, quotations, and permits.
• Coordinate shipment booking and optimization with carriers; create and maintain shipment files in CW1.
• Arrange pick-up and transport (including container movement) as required for export shipments.
• Liaise with shippers, brokers, carriers, and internal stakeholders to gather required documents and ensure smooth processing.
• Monitor shipment milestones, provide booking confirmations, vessel schedules, and shipment updates to customers.
• Prepare shipping instructions, draft and finalize Bills of Lading, and ensure timely release of shipping documents upon payment.
• Ensure compliance with destination-specific regulatory filings (e.g., AMS, ENS, ACI, JP24, FMC filings).
• Handle billing processes, including invoice preparation, cost/revenue updates, accruals, and COD payment collection prior to document release.
• Address operational accounting issues such as unbilled transactions and revenue leakages.
• Track and follow up on outstanding or unreleased documents and escalate issues when necessary.
• Maintain proactive customer communication, ensuring requirements are met and resolving any service deviations.
• Coordinate with internal teams, overseas offices, and Global Service Center for seamless execution of export operations.
• Perform other duties as assigned by the Team Lead or Station Manager.