Support Engineer
Posted 23 Sep 2026
Advertised as “Senior Support Engineer ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
No salary listed for this role.
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
AS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:
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Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
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Work with local department managers to analyze and resolve technical issues, and recommend solutions for changing needs
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Provide global support by managing tickets within our ET Service Management Ticketing System (ServiceNow), including knowing when to escalate priority issues
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Follow standard operating procedures and quickly redirect problems to the appropriate resources when needed
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Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support, and pass them down to the Level 1 help desk
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Actively participate as a global ET member and contribute to global projects
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Provide local A/V and video collaboration (Zoom) support
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Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
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Maintain local inventory accuracy and coordinate equipment
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Prepare new hire hardware for deployment
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Run weekly new hire orientation
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Troubleshoot client-side network connectivity issues
OUR IDEAL SENIOR SUPPORT ENGINEER WILL HAVE:
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5+ years of experience supporting information technology infrastructure
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2+ years of experience providing executive-level support
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Strong experience with Mac OS systems at the user level
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Experience with change control policies and procedures