Business Support Specialist

About Level Group ANZ

Level Group is ANZ’s fastest growing trans-Tasman trade network built to support independent plumbing and electrical businesses. We give our Members the systems, support, and network strength they need to build highly successful businesses.

The Role

We are creating a brand-new position for a Business Support Specialist to join our team. Working directly alongside our ANZ Support & Systems Lead, you will be the primary technical and systems support link for our Member network.

This role is designed as a high-growth pathway. As you help our Members master their operating systems and streamline their workflows, you will gain deep operational insight into the trade industry. For the right person, this role offers a clear trajectory to step into a Business Support Manager role over time.

This role is open to applicants based in Sydney, Brisbane, Sunshine Coast or the Gold Coast (Work From Home / Hybrid available).

What You’ll Do

• Member Systems Support: Deliver responsive, first-line helpdesk support and triage member requests for key operational tools.
• Software Adoption & Training: Coach and train Members and their teams to get maximum value out of software like Simpro, Xero, Workable, Google Workspace, Silverstripe and other platforms.
• Implementation & Onboarding: Help onboard new Members onto our core tech stack and assist in building onboarding completion tracking.
• Operations & Reporting: Maintain central action registers, track vendor tickets, and prepare member reporting packs.
• IP & Resource Development: Help create user guides, training modules, and standard operating procedures to enhance Member experience.

Requirements

• Tech Aptitude: You pick up new software quickly, love testing emerging AI tools, and enjoy showing others how to use tech effectively to improve their business.
• Background: A recent graduate in Business, Commerce, or Information Systems, OR someone with 1–3 years of experience in system support, software training, or trade business operations.
• Great Communication: Clear, down-to-earth verbal and written communication. You can easily translate technical concepts to non-technical business owners and tradespeople.
• Problem Solver: Highly organised, detail-oriented, and curious about how trade businesses run from the ground up.
• Available for occasional travel for network events and Member visits.