Duty Baggage Services Supervisor
Posted 29 Sep 2026
Advertised as “Duty Baggage Services Supervisor (based in Crete)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- People management
- Contract
- Full-time
No salary listed for this role.
Field of studyAviation, Engineering, Logistics (or related)
Study levelDiploma
International Airport of Heraklion, Crete S.A. is currently looking for a:
Duty Baggage Services Supervisor (based in Crete)
Responsibilities
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Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.
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Validates baggage processes, system interfaces and operational procedures.
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Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.
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Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.
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Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.
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Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
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Monitors and verifies BHS performance, baggage flows, and operational constraints.
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Ensures compliance with safety procedures within baggage handling areas.
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Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.
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Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.
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Supports occurrence reporting, investigations, and corrective or preventive actions.
Requirements
- Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline
- Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable
- Minimum 3 years of experience in a related field (e.g. airport operations, baggage handling, logistics)
- Experience in a shift-based operational environment
- Previous supervisory or team-lead experience is strongly preferred
- Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable
- Demonstrable experience coordinating incidents, service disruptions or contingency operations is required
- Excellent command of English both oral and written