Customer Relationship Representative

About the job

We are looking for our Warehouse Success Specialist.

The role will be based in our Fashion Hub, sharing time between two warehouses: Châtres et Ferrières.

In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.

Location: Châtres & Ferrières | Full time | On-site

Compensation: €31,500 - €33,500 a year

As a Warehouse Success Specialist you will

Increase customer satisfaction

• Respond to customer requests, advise them, and ensure high-quality follow-up
• Manage escalations (proactive & reactive) and coordinate internal stakeholders
• Ensure end-to-end resolution (analysis, action plan, communication, closure)
• Ensure compliance with contractual commitments (SLAs) and KPIs
• Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.

Support portfolio growth

• Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
• Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
• Assess the operational feasibility of custom requests and help prepare quotes
• Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).

Continuous improvement & management

• Monitor customer metrics and identify potential risks early on
• Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
• Implement proactive communication (operational updates, recommendations, incident prevention)
• Contribute to improving on-site routines and processes (quality, timelines, customer experience)

You'll succeed in this role if you:

• +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
• Prior experience in a warehouse environment
• Fluency in English 🇬🇧
• Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
• Excellent interpersonal skills, solution-oriented approach
• Ability to learn quickly
• Hands-on approach to act quickly and understand operational issues
• Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
• Passion for continuous improvement and problem-solving

Why join Bigblue

• 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• 💙 Founders-led company with an innovative, caring culture.
• 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
• 🌍 International environment: Work across Paris, Madrid, London, Berlin and our European warehouse network.
• 🍱 10€ meal voucher per worked day (55% paid by Bigblue)
• 🧘 ♀️ ClassPass membership for fitness & wellness.
• 🩺 100% health insurance coverage with Benefiz.