Subject Matter Expert

Company Description TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data.    

Position Summary

TrueTandem is seeking a Microsoft Copilot Studio Subject Matter Expert (SME) to provide flexible, ad hoc technical expertise in support of our customer. The SME will deliver application-level development, configuration, troubleshooting, testing, deployment assistance, documentation, technical consultation, and hands-on knowledge transfer for Government-prioritized Copilot Studio initiatives and related Power Apps activities. The role operates within a Government-led team and is intended to help advance priority solutions while increasing internal proficiency and self-sufficiency.

Role and Responsibilities

• Design, develop, test, and deploy Microsoft Copilot Studio agents supporting prioritized business processes.

• Configure and enhance Microsoft Power Apps when required for authorized work requests.

• Troubleshoot technical and functional issues and recommend practical solution approaches within approved  environments.

• Help identify, refine, and prioritize business and user requirements.

• Advise stakeholders on solution approaches, features, capabilities, user experience, and implementation considerations.

• Provide testing support, deployment assistance, and technical documentation for authorized work.

• Provide virtual, targeted hands-on and over-the-shoulder knowledge transfer through Microsoft Teams.

• Provide operations and maintenance support for work products created or modified under the task order, subject to Government priorities and remaining funded hours.

• Acknowledge and respond to support requests

Required Qualifications

• 10+ years of professional software development experience, including experience delivering enterprise applications and business-process solutions.

• 5+ years of hands-on Microsoft Power Platform development experience using Power Apps, Power Automate, Dataverse, and related Microsoft 365 services.