At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Sandcastle Solution Architect – AWS (Pre-Sales)

Position Purpose

The AWS Solution Architect will serve as a technical subject matter expert for the SandcastleCX Practice, supporting pre-sales and post-sales customer engagements. The role focuses on designing, demonstrating, and validating Amazon Connect and AWS-based customer experience (CX) solutions through Proof of Concepts (POCs), customer workshops, and solution architecture.

Key Responsibilities

• Lead pre-sales and post-sales customer engagements for SandcastleCX.

• Gather business and technical requirements and design end-to-end AWS Connect solutions.

• Build and demonstrate Proof of Concepts (POCs) and customer use cases.

• Design technical architecture and integration strategies.

• Conduct customer enablement sessions, workshops, and platform demonstrations.

• Identify cross-sell and up-sell opportunities.

• Resolve customer technical concerns and reduce implementation risks.

• Collaborate with Sales, Delivery, and Product teams.

• Stay current with AWS, AI, Contact Center, and Customer Experience technologies.

Technical Expertise

• Amazon Connect solution architecture

• AWS Cloud Services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)

• AWS AI services (Bedrock, Transcribe, Comprehend)

• Infrastructure as Code (Terraform, CloudFormation, CDK)

• CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow)

• Contact Center platforms (Genesys, Cisco, Avaya, Five9)

• Voice and Digital Channel technologies

• API integrations and cloud architecture

• Network infrastructure fundamentals

• Technical presentations and solution demonstrations

Competency

• Strong solution architecture and design skills

• Customer-facing and consulting experience