Project Manager

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a skilled and motivated ServiceNow Project Manager to join our technology consulting delivery team in the Philippines. This role is ideal for a junior to mid-level project manager who has managed ServiceNow implementations across modules such as ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC, and who is ready to take full ownership of delivery execution on client engagements.

The ServiceNow Project Manager is responsible for the successful execution of ServiceNow consulting engagements, owning the project schedule, budget and hours, resource planning, risks, status reporting, and day-to-day delivery execution. The role provides the operational discipline required to keep engagements on plan and ensures project leadership has clear visibility into project health. You will lead Agile and Hybrid Agile projects using the NowCreate methodology, working closely with the Engagement Manager, Solution Architect, consultants, and the wider delivery team to coordinate execution, surface risks and variances early, and drive issues to resolution.

This is a remote role open to Philippines-based candidates. Must be willing to work US business hours to support global clients and project teams.

What You Will Be Doing:

• Lead the day-to-day delivery of ServiceNow implementation and consulting projects across various modules.

• Develop and manage project plans, timelines, milestones, and key deliverables.

• Coordinate project teams using Agile, Waterfall, or Hybrid methodologies.

• Monitor project progress, budgets, resources, and forecasts to ensure successful delivery.

• Identify and manage project risks, issues, dependencies, and scope changes.

• Partner with stakeholders and clients to provide regular updates, status reports, and recommendations.

• Facilitate project meetings, planning sessions, and governance activities.

• Coordinate cross-functional teams including consultants, developers, architects, business analysts, QA, and client stakeholders.

• Support testing, deployment, go-live activities, and post-implementation transitions.

• Drive project success by removing blockers, maintaining delivery quality, and ensuring customer satisfaction.

• Contribute to project closure activities, including lessons learned, financial reconciliation, and handoff to ongoing support teams.