ServiceNow Technical Consultant
Posted 17 Aug 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
CertificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS)
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. This is a 100% remote opportunity. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
As a ServiceNow Technical Consultant, you will be responsible for designing, developing, implementing, and supporting ServiceNow solutions that meet our clients' business needs. You will work closely with clients, business stakeholders, and project teams to gather requirements, provide technical guidance, develop scalable solutions, and ensure successful project delivery.
This role combines hands-on ServiceNow development with solution consulting, implementation, and customer engagement responsibilities.
What You Will Be Doing:
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Design, develop, configure, and implement solutions on the ServiceNow platform.
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Analyze business requirements and translate them into scalable technical solutions.
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Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.
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Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.
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Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.
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Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.
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Perform unit testing, support UAT activities, and troubleshoot production issues.
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Create and maintain technical documentation, solution designs, and process workflows.
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Provide ongoing support, maintenance, and optimization of ServiceNow applications.
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Stay current with ServiceNow releases, capabilities, and industry best practices.
What You Will Bring:
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Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
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3+ years of hands-on ServiceNow experience.
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Proven experience designing, developing, and implementing ServiceNow solutions.
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Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.