Knowledge Management Platform Engineer

Join our mission to transform knowledge management in the organisation through innovative technology. The Knowledge Management Platform Engineer bridge the gap between technical infrastructure and user-centric content design, making it effortless for our organisational teams to store, discover, and share enterprise knowledge. The engineer designs, implements, and maintains our enterprise-wide documentation and collaboration ecosystem, which comprise of Knowledge Hubs and Wikis, Communications and Messaging, Content Collaboration, and AI-assisted platforms. In this role, you are also responsible for the technical health of these platforms, ensuring they are secure, scalable, and highly performant.

Responsibilities

• Engineer Knowledge Management Platforms that organize and share the organization's critical information to:

• Improve information retrieval efficiency

• Retain organisational knowledge and expertise

• Enhance decision-making with reliable records

• Boost collaboration through information sharing

• Design and integrate AI and automation into Knowledge Management workflows to enhance knowledge sharing, and foster knowledge growth.

• Apply DevOps practices (e.g. CI/CD) to automate deployments and workflows, improving efficiency, product quality and on-boarding speed.

• Build analytics pipelines and observability dashboards to monitor the platform health, applying SRE principles to improve uptime and responsiveness.

• Partner with cross-functional teams to enhance the collaboration experience, drive feature enhancements, and explore emerging technologies like AI and automation.

Requirements

• A degree or professional qualification in Computer Engineering, Computer Science, Knowledge Management or related field
• Proficiency with scripting languages and tools (e.g., Git, Terraform, Javascript, PowerShell, Bash, Python) and working with REST APIs for platform integration and data automation.
• Deep understanding of identity management, SSO integrations, and complex permission hierarchies (Azure AD/Entra ID).
• Strong understanding of knowledge management principles, including content lifecycle, UI/UX for internal wikis, and taxonomy design.
• Exposure to reliability engineering practices, including SLOs, error budgets, and capacity planning

Preferred Soft Skills

• Good verbal and written communication skills to translate technical capabilities into clear guidelines for non-technical employees.