Franchise Business Manager

About JETSET Pilates Franchising At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.   Position Overview Reporting to the Director of Franchise Business Management, the Franchise Business Manager (FBM) works in close partnership with franchise owners and their General Managers to drive revenue growth, operational excellence, and brand consistency across assigned studios. This role blends strategic coaching with hands-on operational support through consultative sessions, KPI and financial reviews, business planning, and field engagement. Franchisee experience and satisfaction are central to the role, balanced with clear accountability to the JETSET brand and operational standards.

Key Responsibilities

Franchisee Partnership & Performance Coaching- Own the day-to-day business relationship for an assigned portfolio of franchisees

• Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics
• Lead recurring consultative  sessions and performance check-ins focused on execution, accountability, and growth
• Support franchisees through pre-opening, stabilization, and optimization phases of the business Operational & Financial Performance- Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability
• Review franchisee P&Ls and partner with owners on action plans to address cost control opportunities and performance gaps
• Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies
• Identify early warning signs of underperformance and proactively intervene with structured support plans  Brand Standards & Compliance- Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems
• Conduct operational reviews, audits, and business evaluations as needed
• Partner with internal teams to address escalations related to quality, staffing, or brand compliance
• Protect the integrity of the JETSET experience while supporting franchisee success Cross-Functional Collaboration & Field Insights- Act as the franchisee advocate internally, partnering closely with Marketing, Product & Talent, and Finance
• Support the rollout of new initiatives, programs, and tools across the franchise network