Director, Technical Services

As the Director of Technical Services, you will be responsible for the strategy and execution of technical services by employees of the Services Department in various FreeBalance Customer locations throughout Europe, the Middle East, and Africa. Key to this position is the ability to supervise and provide technical advice to the Vice President of Global Services department who oversees all FreeBalance customer project implementations worldwide. Responsibilities include building technical strategies, models, and approaches with team members operating out of the Headquarters of FreeBalance in Ottawa and ensuring its implementation and execution with all FreeBalance Technical Consultants overseas. This position is part of the Services Leadership team that works with the Solution Team in Ottawa and overseas (mainly in the EMEA region) alongside the individual project managers who manage the entire lifecycle of the implementation of the FreeBalance Accountability Suite that addresses the Public Financial Management reform that FreeBalance customers undertake and implement.

Main Responsibilities:

• Preparation of strategies and design for data migration that can be implemented by the FreeBalance Technical Consultants at a client location.
• Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite that can be leveraged for project deliveries.
• Collaborate with the Research and Development Team to design the interface components during the implementation of the FreeBalance Accountability Suite.
• Collaborate with the Technical and Functional Consultants to create the training curriculum that can be delivered to the customers.
• Manage the day-to-day tasks of the team.
• Work with the Project Managers to design the rollout of the system for decentralized operations.
• Managing the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide.
• Manage the technical tools and research and develop new tools for use by the Technical Consultants.
• Build scalable models for implementation of the FreeBalance Accountability Suite at the Data Centre and Disaster Recovery Sites where the software is hosted.
• Work with cross-functional teams to ensure consistency, quality and timeliness of customer deliveries, internal policies and communications.
• Other duties as assigned.
• Extensive travel is required

Qualifications:

• University degree in Information Technology.
• Proven experience reviewing and developing Support and Maintenance policies and procedures.
• 5 years of experience successfully managing an internationally dispersed Services and Support Team