DevOps / Platform Reliability Engineer
Posted 8 May 2026
Advertised as “Senior DevOps / Platform Reliability Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
No salary listed for this role.
About Zingtree
Zingtree is the next-generation intelligent process automation platform reimagining customer experience operations for the world’s top support leaders. With 500+ customers, including Optum, Corpay, Sony, SharkNinja, and Allianz, we transform self-service, surface automation opportunities, and turn every agent into an expert.
The Role
We’re hiring a Senior DevOps / Platform Reliability Engineer to own the platform that powers our agentic CX product. You’ll build the CI/CD, infrastructure, and observability backbone that enables us to ship multi-agent systems safely to enterprise customers.
If you want to operate a production AI platform and use AI to help operate it, this role is for you.
In this role, you will collaborate with development, operations, and infrastructure teams to automate and streamline processes, build and maintain tools for deployment, monitoring, and operations, and troubleshoot issues across development and production environments.
What You'll Do
-
Own and evolve CI/CD pipelines using GitHub Actions and OIDC-based authentication for microservices and agentic workloads, with safe, fast, and reversible deployments.
-
Automate infrastructure provisioning using Infrastructure as Code (IaC) tools such as Terraform and CloudFormation.
-
Operate and scale our Kubernetes platform (EKS + Argo CD), including autoscaling, ingress, external-dns, cert-manager, External Secrets Operator, backups, runtime guardrails, and multi-tenant isolation for enterprise customers.
-
Manage the edge and network perimeter, including Cloudflare (CDN, WAF, Bot Management, DDoS protection, Zero Trust / Access), CloudFront, API Gateway, ALB/NLB, Route 53, and network security controls.
-
Operate the data and event tier, including Aurora MySQL, ElastiCache/Redis, S3, and MSK (Kafka), with responsibility for backups, point-in-time recovery (PITR), and multi-AZ disaster recovery aligned to defined RTO/RPO objectives.
-
Build and maintain Lambda workloads where event-driven or serverless architectures are the right fit.
-
Build observability as a product using Prometheus, Grafana, and OpenTelemetry, including telemetry for LLM and agentic systems such as token cost, tool-call latency, evaluation signals, and prompt/version tracking.
-
Strengthen our security and compliance posture for SOC 2 and HIPAA, including least-privilege IAM, SCPs, secrets management, SAST/DAST, dependency and container scanning, image signing, AWS Config, Security Hub, GuardDuty, Inspector, and evidence automation.