Product Manager

Join the Pioneer Crypto Brand in the Philippines!   Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.   Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.   We are looking for a Product Manager – KYC / Compliance / Risk to help build and improve our customer verification, AML, compliance, and risk-control products.   You will work closely with Compliance, Risk Operations, Engineering, QA, Data, and external vendors to translate regulatory and operational requirements into scalable product solutions.   This role is suitable for someone who understands regulated financial products, is comfortable working with complex workflows and edge cases, and can independently drive projects from requirement analysis through production launch and iteration.

Responsibilities

• KYC & Customer Onboarding
• Own and improve KYC/KYB onboarding and verification flows, including data collection, document verification, OCR, liveness checks, automated decisions, manual review, and result handling.
• Design and optimize CDD/EDD, risk tiering, verification rules, retry flows, exception handling, and operational review processes.
• Analyze KYC funnel performance, approval rates, rejection reasons, review time, automation rates, and vendor performance to identify opportunities for improvement.
• Balance customer conversion, verification accuracy, fraud exposure, regulatory requirements, and operational cost.
• Compliance & AML Products
• Work with Compliance and Risk teams to translate AML/CFT, sanctions, transaction monitoring, and regulatory requirements into clear product requirements and system rules.
• Support the development and optimization of compliance capabilities such as: AML / sanctions screening, transaction monitoring, risk scoring and rule engines, case management and investigation workflows, STR/SAR reporting and regulatory reporting, and audit trails and internal compliance tools.
• Design decision logic, exception handling, manual review workflows, and escalation mechanisms for different risk scenarios.
• Risk & Fraud Control
• Support product solutions for fraud and financial-crime risks such as account takeover, scams, mule accounts, identity fraud, and suspicious transaction behavior.
• Work with Data and Risk teams to improve risk rules, alerting, monitoring, and automated decision strategies.
• Use data to evaluate rule effectiveness, false-positive / false-rejection rates, operational workload, and overall risk impact.