Operator Education Specialist
Posted 9 Oct 2026
Advertised as “Operator Education Specialist, Launches”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
CertificationsCMA, CCMA, LPN, RMA, NCMA, NRCMA, CPT
CertificationsInstructor Certification in Basic Life Support
Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Neko Health is building a new kind of preventive health clinic, and every opening depends on a team that is trained and ready by day one. As Operator Launch Trainer, you will travel to each new site, train and sign off the operators, and leave a local educator partner behind.
About the role
Opening a clinic is when training matters most and is hardest to protect. This role is deliberately not tied to a market, so you can stay with a launch from the first training session through go-live. You will deliver the operator onboarding program to the global standard, assess readiness, and build the local educator partner.
What you will do
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Deliver the operator onboarding program on site at each new clinic and market opening, across the full pre-launch window.
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Teach and assess the clinical skills that sit alongside scanning, including phlebotomy and ECG.
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Assess each operator against the global competency criteria and sign them off on each device, or extend where more time is needed.
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Scan during Friends and Family and VIP sessions so trainees can shadow real member encounters and resolve quality gaps in real time.
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Identify and train the local operator education partner during the launch.
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Work as a pair with the Clinician Launch Trainer and give the Launch Manager an honest readiness position, flagging risks early.
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Run a retrospective after each launch and feed what you learn into the clinic-opening playbook.
Requirements
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Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT.
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5+ years of post-registration experience in a fast-paced, high-volume clinical setting.
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3+ years performing phlebotomy and ECG, with the ability to teach and assess both.