Customer Support Representative

Croatian Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-leading organizations in the Customer Support Services sector. As a trusted partner in global human capital, we specialize in facilitating career-defining opportunities that bridge borders and foster professional excellence.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Support Representative position in Bulgaria. This role is a perfect match for individuals eager to excel in the Customer Support Services industry while enjoying a vibrant international lifestyle, supported by our comprehensive relocation assistance.

Key Responsibilities

• Provide exceptional service to clients via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex customer inquiries with professionalism, maintaining high satisfaction standards in your native language.
• Document all interactions accurately within the internal database to ensure seamless service delivery.
• Collaborate with cross-functional teams to identify and resolve recurring product or service issues.
• Stay updated on product knowledge and internal procedures to provide the most accurate assistance possible.
• Contribute to the positive reputation of the company by delivering consistent, high-quality customer experiences.

Requirements

• Native or fluent Croatian (spoken and written).
• Valid EU passport (mandatory).
• Strong interpersonal skills and a passion for helping customers in the Customer Support Services industry.
• Previous experience in a customer-facing role is considered a strong advantage for this Croatian-speaking job.
• Ability to work on-site in Sofia, as this role is specifically for jobs in Bulgaria requiring physical presence.
• Good command of English to facilitate communication within our international work environment.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you succeed in your new role.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free transition.
• Monthly Performance Bonus linked to your individual success.
• Opportunity to build your career in a dynamic international environment with many jobs in Bulgaria available for growth.
• And Much More...

Life in Bulgaria

Sofia, the heart of Bulgaria, offers a unique blend of historical charm and modern urban living, making it an ideal destination for professionals. Living in Bulgaria provides an exceptional quality of life, featuring a pleasant climate, affordable living costs, and a thriving cultural scene that is increasingly attractive for those seeking Croatian-speaking jobs in an international hub.

Beyond the workplace, you will find that Bulgaria is a land of beautiful landscapes and friendly locals, perfect for exploring on your weekends. With our fully supported relocation package, you can transition to life in Bulgaria with complete peace of mind, knowing that you are embarking on an exciting new chapter in your career within a country that truly values international talent.

How to Apply

If you are ready to take the next step in your career and join a leading team in the Customer Support Services industry, we invite you to Apply Now. Submit your application today and a member of the Mercier Consultancy Group recruitment team will be in touch to discuss your suitability for this Croatian Speaking Customer Support Representative position in Bulgaria.