Account Services Coordinator

Department: Regional Supply Chain – NAM

Capability Area: Wholesale Planning & Account Services - NAM

Location: North Vancouver  

Your Opportunity at ARC’TERYX:

As a Account Services Coordinator – NAM (Temporary), you are at the center of how Arc'teryx products reach wholesale accounts, translating inventory availability into fulfillment decisions that protect service levels and support commercial relationships. You will build hands-on expertise in orderbook management across prebook, in-season, and replenishment cycles, developing a strong foundation in the trade-offs between supply constraints, account priorities, and inventory health. This role offers hands-on responsibility for a complex, high-volume orderbook and the opportunity to develop your analytical and cross-functional collaboration skills in a fast-paced, global supply chain environment. You will work closely with Demand Planning, Supply Planning, and Commercial teams, gaining broad visibility into how the business balances supply and demand at the regional level.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada

Meet Your Future Team:

The Wholesale Planning & Account Services - NAM team leads the regional wholesale channel planning cycle end to end, bringing together merchandise planning, demand planning, and inventory allocation to support wholesale partners and deliver on regional business priorities. The team works closely with Commercial, Global Inventory Planning, Global Merchandise Planning, and omni-channel planning teams to translate account needs, market insights, and inventory considerations into coordinated plans that support order management, replenishment, and in-season decisions. Together, the team helps ensure wholesale accounts receive the right product, in the right quantities, at the right time, while reflecting regional nuances and strengthening cross-functional alignment.

If you were in the Account Services Coordinator – NAM (Temporary) role now, here are some of the core activities you would be doing:

• Executing against wholesale service level targets, including fulfillment rate, on-time delivery, and order fulfillment accuracy across accounts
• Managing the wholesale orderbook across prebook, in-season, and replenishment orders, validating orders against available inventory and supply plans, and maintaining accurate order prioritization rules
• Optimizing shipment timing and phasing to maximize fill rates while protecting inventory health and margin
• Partnering with Wholesale Sales to manage account expectations, delivery windows, and orderbook changes
• Translating demand and inventory plans into wholesale order fulfillment decisions, balancing competing priorities across accounts under supply constraints