Retail Sales & Workforce Planning Manager

Your Opportunity at ARC’TERYX: 

 

As the Manager, North America Retail Planning, you will play a critical role in driving profitable growth through integrated sales, labour, and headcount planning across our North America retail business. You will build and lead a retail planning capability that connects Financial Planning, Merchandising, Retail Operations, Brand Marketing, Omnichannel, Ecommerce, and People & Culture into one aligned planning process.

Reporting to the Director, Retail Capabilities, you will own the development and execution of the North America bottom-up retail sales forecast and translate expected demand into daily store sales, labour, and headcount requirements. While Financial Planning owns the top-down financial targets and annual financial plan, you will connect market dynamics, guest demand, omnichannel performance, merchandising strategies, store performance, and operational inputs into actionable regional, area, and store-level plans. You will reconcile these forecasts with financial targets, make risks and opportunities visible, and recommend actions that balance growth, profitability, workforce productivity, and guest experience.

You will partner closely with leaders across the business to ensure plans reflect product launches, brand campaigns, inventory availability, traffic patterns, store openings, seasonal peaks, workload requirements, and evolving guest behaviours. You will establish the models, tools, governance, and ways of working that give leaders a clear view of future demand, workforce capacity, and investment needs.

Success in this role requires strong commercial acumen, analytical rigour, exceptional stakeholder management, and the ability to translate complex insights into practical decisions. You will build and develop a team of three to four direct reports and enable retail leaders to turn plans into effective store execution.

This role is based in North Vancouver, BC and operates in a hybrid work environment. Given the highly collaborative nature of this position, regular in-person partnership is essential, with an expectation of working from the North Vancouver office approximately three to four days per week.

Meet Your Future Team:

The Global Retail Capabilities team defines and delivers the global roadmap of systems, programs, and operating models that enable Arc’teryx’s long-term retail strategic plan. We sit at the intersection of strategy, product, and execution, translating business priorities and store needs into clear roadmaps, investment priorities, and delivered outcomes in stores.

We own the work from strategy and roadmap creation through delivery and execution, partnering closely with Product, Retail Operations, Technology, Financial Planning, and cross-functional teams across the business. Together, we build scalable capabilities that support our store teams, elevate the guest experience, and enable retail performance and growth.