Project Manager
US$96,500 – US$120,500 / yr base salary
Posted 4 Dec 2024
Advertised as “Project Manager, Implementation”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
| Base salary | US$96,500 – US$120,500 / yr |
|---|
CertificationsProject Management Professional
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Project Manager plays a pivotal role in planning, coordinating, and delivering customer onboarding projects—primarily in mid-market and select enterprise segments. This role ensures implementations are executed on time, within scope, and to R365’s quality standards, while providing a consistent, professional experience for customers throughout the process.
The Project Manager partners closely with Implementation Specialists, Solutions Architects, and cross-functional teams to keep projects on track, remove blockers, and align stakeholders. While focused on individual project execution, the PM also contributes to process improvements, playbook adoption, and delivery consistency across the Professional Services organization.
How you'll add value:
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Manage full project lifecycle from kickoff to go-live, ensuring deliverables, timelines, and quality standards are met.
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Plan and coordinate resources effectively to achieve project milestones.
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Facilitate project kickoff meetings and establish clear communication channels with customers and internal teams.
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Track and report on progress using project management tools (e.g., Monday.com), escalating issues when necessary.
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Identify risks and blockers early and collaborate with stakeholders to resolve them before they impact timelines or customer experience.
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Maintain accurate, up-to-date project documentation for internal visibility and customer reference.
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Collaborate cross-functionally with Implementation, Architecture, Product, and Support to ensure a smooth and successful customer onboarding journey.
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Contribute to delivery process improvements by sharing feedback and participating in playbook refinement initiatives.
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Other duties as assigned.
KEY METRICS FOR SUCCESS
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Utilization Rate