Project Management Manager

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Senior Manager of Project Management leads a high-performing team of Project Managers and Implementation Specialists responsible for delivering high-quality, on-time onboarding experiences across mid-market and enterprise clients. This role is accountable for building operational rigor within project delivery, driving consistency across practices, and ensuring alignment with organizational goals. The Senior Manager will partner closely with cross-functional leaders to optimize throughput, scale delivery frameworks, and strengthen customer outcomes.  

How you'll add value:

• Lead, coach, and develop a high-performing team of Project Managers and Implementation Specialists, providing ongoing support through regular one-on-ones, goal-setting, performance feedback, and professional development planning. 

• Oversee project performance across a portfolio of SaaS implementation projects, ensuring on-time delivery, scope adherence, and quality standards while maintaining a consistent customer experience. 

• Manage resource allocation, project assignments and team utilization strategically, balancing team capacity, skill sets, and project complexity to drive effective utilization and delivery efficiency. 

• Ensure adherence to standardized delivery methodologies, reinforcing project governance, communication protocols, and escalation frameworks to support scalable and predictable outcomes. 

• Collaborate with Delivery leadership, Solutions Architects, Product, and other cross-functional partners to align on project strategies, remove blockers, and drive successful handoffs and customer outcomes. 

• Monitor and analyze key performance metrics—including Time to First Value (TTFV), CSAT, utilization, and project throughput—to identify trends, surface risks, and inform continuous improvement initiatives. 

• Serve as the point of escalation for complex project risks and customer concerns, guiding resolution strategies and ensuring stakeholder alignment throughout the project lifecycle. 

• Partnering with Sales on designing RFPs, scoping, and selling services. 

• Ability to travel up to 15% 

• Other duties as assigned. 

KEY METRICS FOR SUCCESS 

• Team Utilization & Capacity Management