Customer Care Associate

Who we are : 

  About Qover:

We are Qover, a leading insurtech scale-up that has raised $100 million. With an international team of 160+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences — creating meaningful connections with their community and enabling their success.

Since Qover was founded in 2016, our co-founders have had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders — a global safety net.

Our platform protects 15M+ users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, and Monzo, among many others.

  .Visit our website for more about what we do! 

What you’ll do 🛠

As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in Dutch and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding. In this role you will: ● Handle customer inquiries via email and phone in  Dutch and English ● Listen, understand and summarise customer needs clearly ● Guide customers through procedures and help them with claims information ● Track and log requests, complaints and outstanding actions ● Translate insurance language into clear, customer-friendly explanations (training provided) ● Support inbound sales conversions by providing helpful product insights ● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates   No worries if you’re new to insurance – we provide comprehensive training to set you up for success! 💪    

Who we’re looking for 💡

● Native-like proficiency in Dutch and English (both written & spoken) - Any additional language (German, French etc.) is a plus. ● Young graduate with a MA or BA degree in languages, business or related. ● A passion for excellent customer service ● Prior experience in customer support or handling customer calls is a plus ● Comfortable with computers and quick to learn new systems ● Able to multitask and prioritise effectively in a fast-paced setting ● A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment        

What’s in it for you:

• A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
• 28 days off (8 extra days on top of the 20 legal days)
• A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
• A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
• A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
• The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs