Travel Support Agent

Mercier Consultancy is seeking a Croatian-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers.

In this position, you will assist Croatian-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips.

*****ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!***
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Responsibilities

• Deliver outstanding customer support to Croatian-speaking users of Booking.com through various communication channels
• Help clients with reservations, modifications, cancellations, and general travel questions
• Resolve issues promptly and professionally to maintain high customer satisfaction
• Keep detailed records of interactions and transactions in the company database
• Work collaboratively with internal teams to improve customer service processes and policies

Requirements

• Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
• Previous customer service experience, preferably in travel or hospitality
• Strong communication and problem-solving skills
• Comfortable working remotely and managing time effectively
• Self-motivated, proactive, and detail oriented
• Ability to work in a fast-paced environment and handle multiple tasks
• Right to live and work in Greece or EU citizen status

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )

1200 euros hiring bonus if you are already in Greece

Private Health Insurance

50 euros food bonus (if work from office)

2 Extra Salaries Per Year

A lot of extra perks