Customer Support Analyst
Posted 23 Jul 2026
Advertised as “Danish speaking Support Analyst in a Fintech Account in Bulgaria”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
Danish-Speaking FinTech Customer Support Analyst – Relocate to Sofia, Bulgaria 🇧🇬
Start your international career with Mercier Consultancy!
Are you a Danish speaker looking for an exciting opportunity in the fast-growing FinTech industry? Join Mercier Consultancy and relocate to the vibrant city of Sofia, Bulgaria, where you'll work with a leading FinTech company while enjoying an affordable lifestyle, a welcoming international community, and excellent career growth.
What You'll Do
Support Danish-speaking customers via phone, email, and chat.
Assist with account management, digital payments, and FinTech-related enquiries.
Investigate and resolve customer issues with accuracy and professionalism.
Collaborate with internal teams to deliver outstanding customer experiences.
Maintain detailed records using CRM systems.Why Move to Bulgaria?
🌍 Affordable Cost of Living – Enjoy a high quality of life with lower living expenses than many Western European countries.
☀️ Great Climate – Experience warm summers, snowy winters, and over 2,000 hours of sunshine each year.
🏔️ Beautiful Nature – Explore mountains, beaches, ski resorts, and national parks all within a few hours of Sofia.
🍽️ Rich Culture & Cuisine – Discover historic landmarks, lively cafés, delicious local food, and a thriving social scene.
✈️ Easy Travel – Bulgaria's central location makes weekend trips across Europe quick and affordable.
🌐 International Community – Meet professionals from across Europe and build your global network.
Ready for Your Next Adventure?
Take the next step in your career with Mercier Consultancy and enjoy the opportunity to live and work in one of Europe's most exciting emerging destinations.
Apply today and start your new life in Sofia, Bulgaria!
Requirements
- Native or fluent Danish and good English skills.
- Strong communication and problem-solving abilities.
- Customer service experience is an advantage but not essential.
- Interest in FinTech and digital financial services.
- EU citizenship or the legal right to work in the EU.
Benefits
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- More than fifty benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Financial support during relocation