Solutions Consultant

Mercier Consultancy is currently offering an exciting opportunity for a B2B Solutions Consultant with German and English based in Bulgaria. This role is ideal for German-speaking professionals who are passionate about business solutions, customer success, and building strong client relationships. As a B2B Solutions Consultant, you will work closely with business customers to understand their needs, provide tailored solutions, and deliver exceptional support throughout their journey. With comprehensive training, a competitive salary, and excellent career development opportunities, this position offers an outstanding chance to build an international career in the business technology sector.

Empower Businesses to Succeed

Join a dynamic international team and help businesses unlock the full potential of innovative digital solutions. As a trusted advisor, you'll support business clients by providing expert guidance, resolving inquiries, and helping them optimize the products and services they use. If you enjoy problem-solving, relationship building, and working in a fast-paced environment, this is the perfect opportunity for you.

• Assist businesses with general inquiries, product support, and troubleshooting via phone, e-mail, and chat
• Only B2B (business to business) communication
• Deliver outstanding client service
• Achieve great customer experience and satisfaction
• Identify and understand user needs

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European destinations. Bulgaria's welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

Requirements

Fluency in German (spoken and written).

Good command of English (minimum B2 level).

Excellent communication, presentation, and interpersonal skills.

Strong problem-solving and consultative selling abilities.

Ability to build and maintain professional relationships with business clients.

Comfortable working with computers, CRM systems, and multiple software applications.

Customer-focused mindset with strong organizational skills.

Previous experience in B2B customer support, account management, sales, consulting, or customer success is an advantage but not required.

Willingness to relocate to Bulgaria if currently living abroad.

EU citizenship or a valid work permit for Bulgaria.

Benefits

• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation