Customer Experience Specialist

Mercier Consultancy is currently offering an exciting opportunity for a German-Speaking Customer Experience (CX) Specialist based in Bulgaria. This role is perfect for German-speaking professionals who are passionate about delivering exceptional customer experiences and helping customers find effective solutions. As a CX Specialist, you will provide support via phone, email, and chat, ensuring every customer interaction is handled with professionalism, empathy, and efficiency. With comprehensive training, a competitive salary, and excellent career development opportunities, this position is an ideal choice for anyone looking to build an international career in customer experience.

Create Outstanding Customer Experiences

Become part of a dynamic international team and play a key role in delivering world-class customer service. You'll be the first point of contact for customers, helping resolve inquiries, providing product or service guidance, and ensuring every interaction leaves a positive impression. If you're passionate about helping people and thrive in a customer-focused environment, this is the perfect opportunity for you.

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European destinations. Bulgaria's welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

Requirements

• Fluency in German (spoken and written).
• Good command of English (minimum B2 level).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Comfortable working with computers and multiple software applications.
• Ability to multitask and perform well in a fast-paced environment.
• Previous experience in customer service, customer support, call centers, hospitality, or retail is an advantage but not required.
• Willingness to relocate to Bulgaria if currently living abroad.
• EU citizenship or a valid work permit for Bulgaria.

Benefits

• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation