Onboard Sales Specialist

WHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

ABOUT THE ROLE

We are seeking a dynamic and enthusiastic Onboard Sales Specialist to join our team onboard our National Geographic-Lindblad Expeditions ships. This role will involve engaging with guests onboard to inspire and sell future expeditions, sharing our mission and exciting destinations, while ensuring that travelers understand the value and uniqueness of our offerings. The Onboard Sales Specialist will work closely with the onboard expedition team and the ship's hospitality staff to promote future voyages and maintain exceptional customer relationships.

ESSENTIAL DUTIES

• Sales & Promotion: Actively promote and sell future trips to guests onboard the ship by leveraging personal engagement, storytelling, knowledge of upcoming expeditions, promotional booking offers and the extraordinary experiences offered by National Geographic-Lindblad Expeditions.
• Guest Engagement: Consistently seek opportunities to engage with guests, such as dining with guests, and actively participating in shore excursions, etc. Providing personalized information about future journeys, destinations, and experiences. Ensuring their journey aboard the ship is unforgettable and sparking excitement for their next adventure.
• Product Knowledge: Stay well-informed about upcoming expeditions, new itineraries, special offers, and other opportunities for travelers. Be a knowledgeable ambassador for the entire range of National Geographic-Lindblad Expeditions’ voyages.
• Onboard Presentation: Conduct informative and engaging presentations and one-on-one consultations to share details about future trips, inspiring guests to book future expeditions.
• Onboard Marketing: Promote future expeditions and offers, ensuring promotional campaigns are displayed / executed correctly on the ship.
• Bookings & Follow-up: Posting dedicated Onboard Sales specialist hours of availability.  Handle bookings directly while ensuring smooth coordination with the reservations and sales teams ashore. Follow up on potential leads, ensuring timely communication and providing excellent customer service.
• Collaboration: Work closely with the Expedition Leader, Hotel Manager, and shoreside teams to ensure seamless coordination of sales and guest engagement activities throughout the voyage.