Specialist, Additional Services

WHO WE ARE Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.      

JOB SUMMARY 

Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you’ll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.

The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you.

ESSENTIAL DUTIES 

Inventory Management

• Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization.
• Monitor and action guest waitlists for additional services in priority order, based on established guidelines.
• Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner.

Vendor & Internal Communications

• Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications.
• Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner.
• Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams.

Manifests

• Generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner.

Misc.

• Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services.

MINIMUM QUALIFICATIONS

• 3+ years of experience in travel, hospitality, guest services, reservations, inventory management, or a related operational role.
• Experience managing time-sensitive guest or customer requests involving reservations, inventory, upgrades, cancellations, or service changes.
• Experience working directly with external vendors and internal stakeholders to coordinate services and resolve operational issues.
• Demonstrated ability to manage inventory commitments, deadlines, cancellations, and/or contractual terms while minimizing financial or operational exposure.
• Experience preparing and reviewing detailed operational reports, manifests, rooming lists, reservations, or similar documentation where accuracy is critical.
• Strong organizational and prioritization skills with the ability to manage multiple requests, deadlines, and stakeholders simultaneously.
• Excellent written and verbal communication skills, including professional communication with guests, travel advisors, vendors, and internal teams.
• Strong attention to detail and demonstrated ability to identify discrepancies and resolve issues before they impact the customer experience.
• Proficiency with Microsoft Office, including Excel and Outlook, and demonstrated ability to learn reservation, inventory, or operational systems.
• Ability to work independently while collaborating effectively within a cross-functional team.

 

PREFERRED QUALIFICATIONS

• Experience within the cruise, expedition travel, tour operations, hotel, airline, or luxury travel industry.
• Experience coordinating pre/post travel arrangements, hotel accommodations, air services, transfers, or other ancillary travel products.
• Experience with Seaware or a comparable cruise reservation/inventory management platform.
• Familiarity with vendor contracts, including attrition, cancellation terms, inventory release dates, and service-level requirements.
• Experience maintaining SOPs, knowledgebase materials, or other operational documentation.
• Experience working in a high-volume environment with changing priorities and time-sensitive guest needs.

OUR BENEFITS • Travel benefits for employees and their family  • Voyage of Discovery trips for employees to travel as guests   • Health insurance including Medical, Dental, Vision   • 401(k) plan with employer match   • Long-Term Disability, Life & AD&D Insurance • Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care   • Pre-Tax Commuter Benefit   • 7-8 Paid Holidays • 1 Floating Holiday Options  • Up to 15 days of vacation (pro-rated per anniversary year) • Parental Leave • Sick/personal days per city & state ordinance • Pet Insurance discount   Hybrid Work Schedule Positions based in our New York and Seattle offices follow a hybrid work schedule, requiring employees to work in the office Tuesday through Thursday, with the option to work remotely Monday and Friday. Candidates must reside within reasonable commuting distance of their designated office.   Communication Skills  Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos.   Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.    PHYSICAL DEMANDS  While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee will also be required to write and type.  The employee is occasionally required to stand, walk, and reach with hands and arms.     COMPENSATION STATEMENT Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.   For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.   EQUAL OPPORTUNITY EMPLOYER STATEMENT At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.