NOC Agent
Posted 5 Oct 2026
Advertised as “NOC Agent Tier 3 Davao”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- People management
- Employment
- On-Site
- Contract
- Full-time
No salary listed for this role.
Field of studyComputer Science, Information Technology (or related)
Study levelBachelor's
CertificationsCCNA, CCNP, CompTIA Network+, CWNA, Fortinet NSE
The Tier 3 IT Support & NOC Agent serves as the highest level of technical escalation within a client environment. This role is responsible for resolving complex, high-impact issues while also providing advanced monitoring oversight, incident response leadership, and infrastructure improvement across client environments.
This position combines deep technical expertise with proactive operational responsibility, ensuring system stability, performance, and reliability. The Tier 3 Engineer plays a key role in root cause analysis, automation, monitoring strategy, and technical leadership while supporting both reactive escalations and proactive service delivery.
Key Responsibilities
Network Monitoring & Performance
-
Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos
-
Analyze performance trends, bandwidth, latency, packet loss, and KPIs
-
Maintain monitoring thresholds, alert policies, and SLA metrics
Incident & Problem Management
-
Respond to alerts and outages within SLA timeframes
-
Perform triage, diagnosis, and manage incident lifecycle
-
Conduct root cause analysis and document lessons learned
-
Track trends and recommend preventive measures
Escalation Management
-
Serve as primary escalation point for Tier 1 and Tier 2 support agent teams.
-
Escalate complex issues to Tier 4 engineers and specialized teams
-
Coordinate vendor support and facilitate bridge calls during major incidents
-
Manage communication between technical teams, management, and stakeholders
Network Operations & Maintenance
-
Execute firmware updates, patches, and configuration changes
-
Configure routers, switches, firewalls, load balancers, wireless controllers
-
Implement VLANs, access control policies, and VPN connections
-
Perform change management and maintenance window activities
Troubleshooting & Support
-
Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
-
Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
-
Analyze traffic using Wireshark, tcpdump, or other