Head of Security & Network Operations

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Most companies run security operations and network operations as separate worlds, with separate teams, separate tools, and separate escalations. At PDI, we're bringing them together.

Our Security & Network Solutions business protects and connects 12,000+ customers across convenience retail, fuel, quick-service restaurants, and automotive. The store networks that keep payments and fuel pumps running are the same networks attackers target. In the first five minutes, a network outage and a security incident often look the same, and our customers expect one team to own both.

We're looking for a senior leader to run our SOC and NOC as one operation: more than 150 people across onshore and offshore teams, delivering 24/7 monitoring, response, and uptime. You'll own how the service is delivered, what it costs, and how it scales, and as part of the SaNS leadership team, you'll help shape where the business goes next.

Why this role stands out

• Build something few leaders get to build. A converged security and network operations model, at real scale, with the backing to design it your way.
• A real seat at the table. You'll report to the SVP & GM, own the operating budget and delivery economics, and help set strategy for the business.
• Scale and impact. 12,000+ customers, thousands of store locations, and a 24/7 global operation where your decisions show up in uptime and protection every day.
• A growing business. We're expanding our managed services, and operations decides how fast and how well we can grow.

What you'll own

Lead a converged operation

• Lead the SOC, NOC, and Threat Intelligence & Detection functions through about 5 direct reports

• Design the operating model: org structure, shift coverage across onshore and offshore teams, and where security and network teams integrate versus stay specialized.

• Standardize processes, escalation paths, and playbooks across both domains so customers get one consistent experience.