Operations Manager

WorkNomads is on the hunt for an Operations Manager to join our WN LAB Hotel team in Sofia!

Who We Are: 

We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country. 

• Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams. 

• Diversity celebrated — 40+ nationalities, 4 continents, one team. 

• Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible. 

Your mission at WorkNomads: 

• Run the operation: Take ownership of day-to-day operations across Housekeeping, F&B, Maintenance and Facilities, workforce planning, procurement, inventory and supplier management.
• Build smarter processes: Establish clear workflows, SOPs and performance indicators. Identify bottlenecks, eliminate waste and use continuous improvement to make operations more predictable and efficient.
• Lead and develop people: Coach team leaders and operational staff, set clear expectations and build a team that takes pride in its work and delivers great hospitality.
• Protect our assets: Develop preventive maintenance plans, coordinate contractors and suppliers, and ensure our rooms, facilities and equipment remain in excellent condition.
• Own operational and commercial performance: Manage budgets, labour and food costs, inventory, purchasing, quality and productivity while balancing efficiency with guest satisfaction.
• Make every guest feel welcome: Work closely with our Guest Experience team to improve the details that matter, from cleanliness and comfort to food quality and the overall guest journey.
• Bring technology into the picture: Explore AI, automation and data-driven solutions to improve scheduling, forecasting, maintenance, reporting and everyday operational activities.
• Build a connected ecosystem: Coordinate external partners and service providers, ensuring everyone works towards the same operational and hospitality standards.

Requirements

We want to hear from you if you have: 

• Proven experience in operations management, ideally in hospitality, facilities, F&B, manufacturing, logistics, high-volume retail or another process-driven environment.

• Strong people leadership skills and a genuine passion for coaching, training and developing teams.

• Experience with workforce planning, scheduling, procurement, inventory and supplier management.

• A solid understanding of budgets, operational costs, productivity and commercial performance.

• A structured, data-driven mindset and the ability to work with KPIs, operational reporting and continuous-improvement processes.

• A sharp eye for detail and the ability to identify problems, understand their root causes and prevent them from happening again.

• A hands-on mentality - you're happy to roll up your sleeves and see how things work on the ground.

• An interest in AI, automation and technology that can make operations smarter and more efficient.

• Excellent communication and coordination skills, with the ability to bring different teams and external partners together.

• Fluency in Bulgarian and English

• Flexibility to work evenings and weekends when operational needs require it.

• A passion for continuous learning & collaboration in a global setting 

• A team player mentality and believe no one should be left behind regardless of background 

Benefits

Perks of being one of us:  

• Autonomy: Take ownership of the operation, challenge existing practices and turn your ideas into meaningful improvements.
• Impact: Help shape a distinctive hybrid hospitality concept where hotel, coliving, coworking and community come together.
• Growth: Develop your leadership and operational expertise while exploring new ways of working, including AI and automation.
• Global vibe: An international, dynamic workplace shaped by 40+ nationalities across four continents.
• Connectivity Support: Coverage for internet and phone bills (50 EUR gross).
• Total Rewards: Competitive remuneration and paid time off.
• Community: Team get-togethers and networking events are in our DNA!
• Seamless Living: Need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria's biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities and cleaning included!).
• Be part of something beyond work: Culture, values, impact.

How to Apply / What Happens Next:  

1. Send us your CV by hitting the “Apply” button.  

2. You will hear from one of our Global Talent Connectors within 5 business days with the next steps.  

3. Meet us on MS Teams and tell us what excites you.  

4. Next stage could be a test or a task - we want to see what you DO (not just what you say)  

5. Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho!   

Want to learn more? Check us out below:  

https://www.worknomads.com/

Interest piqued? Join us! 

WorkNomads — A Nation Without a Country 

We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.