Team Lead
Posted 2 Oct 2026
Advertised as “Team Lead (BPO) - German & French (Remote)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–4 yrs
- Management level
- People management
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
Field of studyBusiness, Management (or related)
Study levelBachelor's
WorkNomads is on the hunt for a BPO Team Lead with German & French to join our team!
Who We Are:
We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.
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Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams.
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Diversity celebrated — 40+ nationalities, 4 continents, one team.
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Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible.
Your mission at WorkNomads:
- Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity).
- Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching.
- Plan and manage schedules, ensuring adequate coverage and minimal shrinkage.
- Act as the primary escalation point, resolving complex issues and maintaining service excellence.
- Assist agents with basic IT issues & file IT tickets for more complex issues
- Provide real-time floor support and guidance to agents during active operations.
- Identify process inefficiencies, recommend and implement improvements.
- Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets.
Requirements
We want to hear from you if you have:
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Fluency in English, German and French (both written and spoken) is essential.
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Bachelor’s degree in Business, Management, or a related field (or equivalent practical experience).
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2–4 years of supervisory or leadership experience in a BPO or contact center environment.
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Strong leadership, coaching, and conflict-resolution skills.
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Solid understanding of performance metrics, analytics, and workforce management.
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Proficiency in CRM systems, workforce management tools, and MS Office Suite.
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A passion for continuous learning & collaboration in a global setting
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A team player mentality and believe no one should be left behind regardless of background
Benefits
Perks of being one of us: