People Operations Business Partner

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd.  Come join us if you are looking for a purpose-driven and authentic career!

About You:

• You are a hands-on, approachable HR professional with a people-first mindset and a passion for supporting hourly retail employees and leaders.

• You build trust quickly and collaborate effectively with store leaders, retail associates, and cross-functional teams.

• You thrive in a fast-paced, ever-changing environment and can shift priorities based on business needs.

• You enjoy working on the ground—with stores, with leaders, and with associates—to understand challenges and create practical, scalable solutions.

• You are proactive and resourceful, with strong coaching and listening skills that help leaders develop their teams and navigate employee situations confidently.

• You are excited about building repeatable processes, tools, and resources as our retail network expands.

• You bring strong judgment, discretion, and a collaborative approach to problem solving.

The Opportunity:

• Serve as the primary People partner for assigned retail stores, building trusted relationships with District Managers, store leaders, and team members.

• Coach and support retail leaders across performance management, delivering feedback, communication skills, employee development, team dynamics, and day to day people decisions.

• Support employee relations matters including conflict resolution, policy interpretation, performance concerns, and workplace issues, escalating more complex or higher risk matters when appropriate.

• Support investigations and maintain clear and appropriate documentation.

• Help ensure employment practices across assigned stores comply with applicable legislation and align with Knix policies and practices.

• Partner with Retail leaders on retention, development, and talent movement across the retail network.

• Partner with Talent Acquisition and Retail Operations to support hiring, onboarding, and integration of retail team members.