IT Systems Engineer

The IT Systems Engineer provides services to employees with information technology issues and requests involving end-user system development and delivery. 

Develops client systems solutions; manages client systems and software life cycles; acts as an escalation point for resolving complex client systems and end user issues; identifies incident and problem trends; develops long-term solutions to recurring problems. 

Works closely with other IT teams to ensure the highest levels of operational excellence.

Specific Duties and Responsibilities:
• Lead endpoint-related development/implementation activities.
• Create and maintain all aspects of end user systems standardization strategy, including asset life cycles
• Hands-on experience on various tools includes Intune, SCCM, JAMF, Entra ID, AD, MS GPO
• Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window’s, macOS, IOS etc.).
• Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets.
• Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards.
• Troubleshoot and resolve end-user issues related to Window’s & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support.
• Automate software installation, configuration, and uninstallation activities and procedures
• Document maintenance and troubleshooting procedures
• Develop operations procedures and tools to improve operational efficiency and reliability for client systems
• Integrate operational procedures and automation to improve consistent delivery
• Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools
• Manage Infrastructure Lab for client systems initiatives, including development and testing
• Mentor Penumbra’s IT support staff 
• Maintain effective relationships with customers
• Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered.
• Assist in refining strategy and overseeing client integration for acquisitions
• Manage and maintain vendor relationships, vendor contracts, and road maps related to PC’s, Macs, smartphones, tablets, peripherals, printers, software, and cloud services
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. • Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company. • Ensure other members of the department follow the QMS, regulations, standards, and procedures. • Perform other work-related duties as assigned.