Charging Network Operations & Process Excellence Manager

Role Overview

You will join Exponent’s Charging Network team in a central process excellence role, owning the design, standardisation, and continuous improvement of processes across deployment, operations, and service of the charging network. You will operate at the intersection of field execution, system workflows, and network performance—ensuring consistency, scalability, and reliability of operations across all India locations. The role calls for structured thinking, operational rigour, and the ability to drive alignment across cross-functional teams while continuously improving process efficiency and network uptime.

Responsibilities

Process Design and Standardisation

• Own end-to-end process design across charging network deployment, operations, and service.
• Define clear SOPs, workflows, and execution standards across sites and teams.
• Drive standardisation to reduce variability in field execution.
• Continuously refine processes based on on-ground feedback and performance data.

Operational Excellence and Performance Improvement

• Identify inefficiencies across deployment, uptime, service response, and issue resolution.
• Drive structured problem-solving to improve turnaround times and network reliability.
• Establish and track key operational metrics across the charging network.
• Lead initiatives to improve utilisation, uptime, and service quality.

Cross-Functional Coordination

• Work closely with deployment, service, product, and supply chain teams.
• Align processes with product design, hardware constraints, and field realities.
• Drive closure of operational gaps through structured follow-ups and escalation.
• Ensure seamless handoffs between deployment, commissioning, and service.

Field Feedback and Continuous Improvement

• Build mechanisms to capture structured feedback from field teams and service engineers.
• Translate recurring issues into process, design, or training improvements.
• Close the loop between field insights and central decision-making.

Systems and Data Discipline

• Improve process visibility through dashboards, tracking systems, and reporting.
• Ensure data accuracy across installations, service logs, and network performance.
• Drive adoption of tools and systems that enable consistent execution.

Risk Management and Network Stability

• Identify risks across deployment readiness, service capability, and operational dependencies.
• Build mitigation plans to ensure continuity and reliability of the charging network.
• Drive proactive issue identification and resolution before escalation.

The Ideal Candidate

• Strong grounding in operations, process excellence, or program execution.
• Experience working with field operations, service networks, or infrastructure deployment.
• Ability to convert ambiguity into structured processes and execution plans.
• Clear communication and stakeholder management across functions.
• Strong analytical and problem-solving capability.
• Balances detail orientation with system-level thinking.
• Drives outcomes through ownership, not authority.
• Bias for action with disciplined execution.

About Exponent Energy

Exponent Energy is revolutionizing electric mobility with a 15-minute full-charge ecosystem powered by our proprietary energy stack—batteries, chargers, and supporting technology.

Our mission: Simplify energy for electric vehicles.

Our philosophy:
Break. Believe. Build.
Break assumptions. Break the thumb rule.
Believe in the team, the process, and the learnings from every stumble.
Build fast. Build passionately. Build to simplify.