Service Planning Manager

Role: Service Planning Manager

Department: Operations     Location: Bengaluru, India     Experience: 7-12 Years

Your Team: 

You'll be working with Operations — a group that runs on coffee and an infectious passion for building products that have never been built before. Our Flexible Energy Stack consists of the e^pack (battery pack) and e^pump (charging station), which unlock 15-minute rapid charging.

Our philosophy: 

Break. Believe. Build.  

Break stuff, break assumptions, break the thumb rule. 

Believe in the team, the process, and through failures. 

Build fast, build passionately, build to simplify.

Own it like you mean it.

What you’ll own:

A Service Planning Manager oversees service operations, capacity forecasting, resource allocation, and continuous improvement to ensure service delivery aligns with customer demand and business goals.

What you’ll do:

• Demand & Capacity Planning: Forecast service volume, manage service portfolios, and align labor, parts, or technical resources with expected demand.
• Inventory & Spares Management: Oversee spare parts planning, warehouse transfers, and new product introduction (NPI) or end-of-life (EOL) service lifecycles.
• SLA & KPI Tracking: Monitor Service Level Agreements (SLAs), response times, resolution rates, and operational efficiency metrics.
• Cross-Functional Collaboration: Partner with sales, marketing, finance, engineering, and field operations to build volume forecasts and consensus plans.
• Process Optimization: Analyze service gaps, track root causes of delays, and implement workflow or continuous improvement initiatives.
• Budget & Resource Management: Prepare and track departmental budgets, resource allocation, and cost-control strategies.

What you’ll bring:

• Education qualification
• Bachelor’s or Master’s degree in Supply Chain Management, Business Administration, Engineering, or a related field.
• 4 to 8+ years of experience in service planning, supply chain, project management, or operations.
•  Industry credentials such as APICS / CPIM / CSCP, PMP (Project Management Professional), or ITIL frameworks.
• Proficiency in ERP and planning systems (such as SAP, APO, or JD Edwards), advanced data analytics, and Excel.

What matters to us:

• Quality of work
• Structured problem-solving
• Dissatisfaction with mediocre work
• Ability to multi-task and handle a dynamic working environment
• Resilient attitude to bounce back after failing