Customer Success
Posted 1 Oct 2026
Advertised as “Senior Executive, Customer Success”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Full-time
- Visa sponsorship
- Not offered
No salary listed for this role.
ABOUT US
As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.
Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.
#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/
*****Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia
**
A DAY IN A LIFE
As a fast-growing startup, no two days here are quite the same. We thrive on agility, adaptability, and cross-functional teamwork. While multitasking is the norm and your unique talents may occasionally be called upon to support broader company priorities, your core mission will be driving customer success, operational excellence, and network efficiency.
As a Senior Executive, Customer Success, you will serve as the bridge between our key customers and operational network—championing business objectives, optimizing capacity planning, and taking full ownership of problem resolution.
Key Responsibilities
1. Customer Champion & Operational Execution
- Performance & SLA Monitoring: Track key performance metrics, monitor SLAs, and deliver clear, actionable reporting to internal leadership and clients.
- Operations Management: Oversee forecast alignment, capacity planning, bookings, and the flawless execution of pickup and delivery schedules.
- Issue Tracing & Escalation: Proactively trace cargo irregularities, resolve delays, and manage critical escalations to minimize impact.
- Data Visualization & Reporting: Leverage Google Workspace (Sheets, Slides, Docs) to transform complex operational datasets into clear, compelling presentations and digestible reports.
2. Solutioning & Troubleshooting
- End-to-End Ownership: Take complete ownership of operational roadblocks and client challenges from identification through to resolution.
- Cross-Functional Collaboration: Partner closely with internal teams (Operations, Network Planning, Tech) to remediate issues and implement sustainable solutions.